Terms & conditions


Welcome to “Student-Shop”, a project by “Printshop Krems”. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at the store.

1 - General

You can shop our product through our online shop. If you have any questions please contact our customer service for help at office@printshop-krems.at. All merchandise remains our property until payment is fulfilled. Any attempts of fraud will be reported to the police. "Student-Shop" reserves the right to cancel, hold on to, or further investigate an order upon suspicion, even if delivery time is affected. No other payment option in addition to those displayed at checkout is accepted. "Student-Shop" retains the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes. All prices include Austrian VAT (20%).

2 – Shipping & Delivery

All shipments are sent by DPD. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. "Student-Shop" will dispatch the approved orders as quickly as possible and in the order that they have been received.

a. Shipping destinations and shipping fees

Estimated delivery time is 5-7 working days, unless otherwise noted.

Shipping fees specified in € (Euro) will be displayed in checkout before the final payment step.

Our shipping fees are approximately

- Austria: 7.50 EUR.

- Germany: 15.00 EUR.


b. Uncollected packages

We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

c. International taxes and duties

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

3 - Payment

You have the following options:

- Paypal

- Instant Bank Transfer (Sofortüberweisung)

- Pick up at Store

4 – Returns and exchanges

Austrian law applies, in compliance with the right of reclamation and returns; see www.ris.bka.gv.at (in German) for more information. There are no refunds for sale items, only the possibility to exchange or receive a credit voucher. When returning or exchanging a product you will be responsible for the shipping cost. Return the product together with your receipt to this address:

Printshop Krems

Sparkassengasse 4

A-3500 Krems


a. Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items "Student-Shop" will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

b. Claims

If the product is defective, damaged, or if the return is due to a mistake made by us, we will bear or reimburse the delivery cost. Please report the claim to our customer service before returning the product, then return the product together with your receipt to this address:

Printshop Krems

Sparkassengasse 4

A-3500 krems


5 - Security

All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the code https:// to show that the page you are visiting is secure. "Student-Shop" co-operates with Masterpayment for the redemption of credit card payments. According to Austrian law "Student-Shop" has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not provide or sell your personal information to third parties without your permission.

a. Applicable law

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Austrian law. "Student-Shop" may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

b. Ownership of rights

All rights, including copyrights at www.printshop-krems.at remain with "Student-Store" and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

6. Privacy Policy

The personal information you give to "Student-Shop" will only be used in order to carry out "Student-Shop" business, and to provide the best service. "Student-Store" will not let a third party see or use your personal details without your prior consent. You have the right to consult your personal details upon request. "Student-Shop" assumes responsibility for all personal information that you make available to us and does not transfer any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from "Student-Shop", please send an email to office@printshop-krems.at.

7 - Force majeure

Force majeure: In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances, "Student-Shop", will appeal to force majeure. This means that these terms & conditions cannot or only partly be followed. If this occurs, "Student-Shop" will try to inform you about this.